Frequently Asked Questions

Everything you need to know about your next timeless piece.

Are your watches covered by a warranty?

Yes, every timepiece purchased from WatchCo comes with a comprehensive 2-year international warranty covering manufacturing defects and movement issues.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging and protective films intact to qualify for a full refund.

Are the watches water-resistant?

Water resistance varies by model, ranging from 3ATM (splash-proof) to 20ATM (divers). Please check the specific product specifications page for the rating of your chosen watch.

Do you offer watch resizing services?

All metal link bracelets include a complimentary sizing tool. Alternatively, you can take your watch to any authorized service center, or visit a WatchCo boutique for free professional adjustment.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.